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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lane Kalmin

Lane Kalmin

November 26, 2024

3  out of  5
rating by Lane Kalmin
"I had to ask for copies of my insurance card and other documents. I don’t see any following up with clients. I can’t give you a good review."
We responded:
"Hey Lane, I'd love to talk to you about what happened. We work hard to earn a five star review, so I was sorry to see we didn't meet your expectations. I'd love to talk about this! Frank"
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Lola

September 21, 2024

5  out of  5
rating by Lola
"Mr. Nance was very nice a polite"
We responded:
"Thank you for coming by! "
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Dolores Castro

September 21, 2024

5  out of  5
rating by Dolores Castro
"Great ppl!"
We responded:
"Thanks for stopping by today! "
Profile photo of Hector Camacho

Hector Camacho

August 19, 2024

5  out of  5
rating by Hector Camacho
"Needed my insurance policy changed for work called Frank Nance and got it done right away I highly recommend him ! Really good insurance agent"
We responded:
"Thank you, Hector. Thank you for the kind words and for trusting me with your auto insurance! "
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Diane Robertson

July 30, 2024

5  out of  5
rating by Diane Robertson
"I was stress about getting insurance. When I came in they Mrs. Danielle was very helpful."
We responded:
"Thank you so much Diane! I appreciate your feedback! "
Profile photo of Brian K

Brian K

July 30, 2024

5  out of  5
rating by Brian K
"Been with Frank Nance - State Farm for years. You don't know how good your insurance agent is until you need it and Frank has never let me down even when my daughter had a minor car accident at 10:30PM. Frank answered the call and walked us through everything right then and there."
We responded:
"Thank you, Brian! I appreciate your business and partnership in the La Porte community!"
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Anna Charles

June 13, 2024

5  out of  5
rating by Anna Charles
"Sonia was great and very patient at helping me with my insurance, she provides excellent customer service, thank you Sonia!"
We responded:
"Thank you, Anna. I appreciate your review! "
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Angie Nguyen

June 13, 2024

5  out of  5
rating by Angie Nguyen
"Sonya gave me great customer service! Very friendly and thorough"
We responded:
"Thank you so much, Angie! I appreciate your feedback! "
Profile photo of Angelica Ghani

Angelica Ghani

June 1, 2024

5  out of  5
rating by Angelica Ghani
"Just got my car insurance from here today and the customer service from Ms.Sonia was amazing, she was so nice and helpful throughout the whole process.. I was shopping for insurance for a few days and they were the most affordable for both my vehicles and were super patient with me going back and forth, so thank you so much for all your help and time, more people need to have great customer service like Ms.Sonia.. thanks State Farm"
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Miguel Heredia

May 31, 2024

5  out of  5
rating by Miguel Heredia
"Sonia was great help, she helped me with my car insurance and gave me a great price with all the coverages I needed thanks you!"
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Shane Klinkerman

April 15, 2024

5  out of  5
rating by Shane Klinkerman
"Frank Nance is top notch! He truly cares about his clients, give him a call today."
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Helen Davidson

April 3, 2024

5  out of  5
rating by Helen Davidson
"Laura gave us the best service and explained everything clearly. I’m satisfied with this place."
We responded:
"Helen, thank you so much for your kind words. Laura is indeed exceptional at what she does! We're thrilled to hear that you had a positive experience and that everything was explained clearly to you. Your satisfaction is our utmost priority, and we look forward to serving you again in the future! Frank"
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Kerry Frazier

March 27, 2024

5  out of  5
rating by Kerry Frazier
"I had the pleasure of dealing with Ashley Cotton, she was very knowledgeable and professional. Her ability to explain everything was extremely helpful while I was shopping for insurance. She found me the best rate! She made me laugh as well, I felt right at home! Thanks Ashley"
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Cody Whitmire

March 26, 2024

5  out of  5
rating by Cody Whitmire
"Miss Ashley and her team were a great help, they lowered what I was originally paying and the process was easy! Highly recommend"
We responded:
"Cody, we’re delighted to receive your five-star review! Ashley and our team are thrilled to have been able to help you through the process. Your recommendation means the world to us and serves as a testament to our commitment to excellent service. If you ever need further assistance or know someone who could benefit from our services, please don't hesitate to get in touch. Here's to more stress-free experiences ahead! Frank"
Profile photo of Nicholas Ramjattan

Nicholas Ramjattan

March 22, 2024

5  out of  5
rating by Nicholas Ramjattan
"Absolutely recommend!! Mr. Nance saved us $243 a month on auto insurance."
We responded:
"Thank you so much for your review, Nicholas! I'm very glad that I was able to help you out with your auto insurance. Delivering excellent service and finding coverage that fits my customer’s needs is my top priority. If you ever need further assistance, please let me know! Frank"
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Kingofnike Jarvis55

March 14, 2024

5  out of  5
rating by Kingofnike Jarvis55
"“Thank you so much Taylor for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future.”"
We responded:
"Thank you so much Taylor for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future."
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Joshua Allsep

March 9, 2024

5  out of  5
rating by Joshua Allsep
"I'm very grateful to Laura and Ashley for their excellent customer service and going to great lengths to resolve my issue."
We responded:
"Joshua, thanks for the wonderful review! We're thrilled to hear that Laura and Ashley provided you with a top-notch insurance experience and helped solve your problem. If we can ever be of further assistance, our team is here for you! -Frank "
Profile photo of Roxanne Morales

Roxanne Morales

March 8, 2024

5  out of  5
rating by Roxanne Morales
"Big thanks to Taylor and Ernesto 🙏🏼 great agents and ensured I had everything in order to beat some of the best deals I’ve seen! So far so great 👍🏼 kept me updated and gave me great instruction. Awesome customer satisfaction. Thx guys"
We responded:
"We're overjoyed to hear about your positive experience with Taylor and Ernesto! We aim to offer you support and clear guidance, and we're glad to see our service made a difference. Your appreciation truly motivates us. Thank you for choosing us for your insurance needs! -Frank"
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Kim Hillis

March 3, 2024

5  out of  5
rating by Kim Hillis
"I was able to get a great bundle package on my homeowners and auto insurance through Frank Nance. They consistently work at trying to save me money using a variety of discounts. Special shout out to Ashley for always being so helpful! Highly recommend this agency!"
We responded:
"We're thrilled to hear about your fantastic experience with our office! Getting tailored coverage for you is what we're all about, and it's awesome to know that we hit the mark for you. Kudos to Ashley for going above and beyond to assist you – we'll make sure she gets the recognition! Thanks a bunch for recommending us, and remember, we're here whenever you need us! - Frank"
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Dennis Gonzales

March 1, 2024

5  out of  5
rating by Dennis Gonzales
"I had been putting off updating my Life policies. I thought it would be a major pain. But, working with Frank was a pleasure and very painless! I will be asking him to quote my auto and home."
We responded:
"Thank you for the fantastic review, Dennis! I’m so glad to hear that working with me was such a breeze for you. Making the insurance process painless is our top priority, so it's great to know we hit the mark. Thank you for choosing us for your life plans! Frank"
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Tina Baker

February 3, 2024

5  out of  5
rating by Tina Baker
"Ernesto was extremely helpful, honest and got us a great deal on auto insurance."
We responded:
"Tina, thanks a bunch for shouting out Ernesto! We're happy to hear he provided you with auto insurance that was tailored to your needs. Safe travels on the road, and thanks again for choosing State Farm! -Frank"
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Sarah Coupland

January 26, 2024

5  out of  5
rating by Sarah Coupland
"Frank Nance of State Farm is the best insurance agent I know! He is very informative and tries to get you the best rates! And he succeeds! I highly recommend Frank Nance!"
We responded:
"Thank you, Sarah! I appreciate you and all you do in our community! Frank"
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Sherri Ditrich

January 18, 2024

5  out of  5
rating by Sherri Ditrich
"I could not have asked for a better insurance agent then Frank Nance at State Farm in La Porte, TX. Stop by and let him show you what he can do for your insurance needs!"
We responded:
"Thank you so much for the kind words, Sherri. Frank"
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Jenny Allen

December 21, 2023

5  out of  5
rating by Jenny Allen
"Frank & his team take such great care of their people. It is so worth it to have a local insurance team to advocate for you! Highly recommend!"
We responded:
"Thank you for the fantastic five-star review, Jenny! I’m happy to hear that the team and I have been taking great care of you. Your recommendation and support of our State Farm office is much appreciated. We look forward to continuing to serve you! - Frank"
Profile photo of Charles Borsellino Jr

Charles Borsellino Jr

December 20, 2023

1  out of  5
rating by Charles Borsellino Jr
"Frank is a great person overall, however on the business side that’s where the 1 star comes into play. He has horrible service staff (Ashley and Lisa) who are very rude and ugly on the phone, Frank is also unfortunately not in the office as often as he should be so he doesn’t see the way things are run while he’s not there. He also doesn’t have pay structure he stands by for his employees and finds ways to withhold earned commissions from his sales team."
We responded:
"Charles, your grievances have been noted. I see you are not a customer of ours but related to an ex-employee. We will be sure to look into your claims, but please reach out to us directly at (281) 930-7611 if you’d like to discuss this further. Thanks! - Frank"